Returns & Exchanges

We want you to love your Missoma pieces, but if something isn't quite right, you can return your items within 30 days of receipt for a refund or exchange. Please ensure all jewelry is returned in its original packaging and in unworn condition to qualify.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Jewelry

Place your items securely in their original Missoma pouches and gift boxes, ensuring the package is sealed to prevent damage during transit.

3

Generate Shipping Label

Choose your preferred courier through the portal to download and print your prepaid return shipping label or generate a QR code for paperless drop-off.

4

Drop Off & Track

Take your package to the nearest authorized drop-off point and keep your proof of postage until your refund has been processed by our team.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing