Frequently Asked Questions

Everything you need to know about your next favorite jewelry piece.

What materials are used in Missoma jewelry?

We use high-quality materials including 18ct gold vermeil, 18ct gold plating on sterling silver, and ethically sourced gemstones and diamonds.

How should I care for my jewelry to prevent tarnishing?

To keep your pieces shining, avoid contact with water, perfumes, and lotions. Store your jewelry in its original pouch and clean gently with a soft, lint-free cloth.

Do you offer international shipping?

Yes, we ship to over 200 countries worldwide. Delivery times and costs vary depending on your location and the shipping method selected at checkout.

What is your return policy?

We offer a 60-day return window for all items, provided they are in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons.

Is there a warranty on my purchase?

Every Missoma piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects or plating issues.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.